The Conference National Board (NBE) – Management and Merchandising & Casket Parts Practice Test

These questions are part of the practice quiz. Start practicing

• What term describes the comparison of profit with each item of expense in the income statement expressed as a percentage of sales?
• What are two common interior lining options for caskets?
• A casket constructed of cherry is a
• In pricing strategy, what is a 'margin' and how is it used?
• What term is used to describe the amount added to cost to determine selling price, sometimes expressed as a dollar amount?
• The process of applying a zinc coating to ferrous metal is called
• In casket interior terminology, which term describes a gathered interior produced by stitching with a sewing machine?
• The document that requests payment for goods or services and is commonly issued after goods are delivered is the:
• Name two inventory control techniques commonly used in merchandising.
• A cost that increases with activity and decreases when activity falls is called what?
• Which material is primarily used as backing material in the construction of caskets?
• The thickness of a ferrous metal casket is measured in which unit?
• A record of statements made at the time that an applicant first seeks employment is the what?
• A well-crafted job description in funeral home management primarily helps with which HR activities?
• In showroom management, gathering family feedback primarily helps to...
• The document listing the knowledge, skills, abilities, and personal characteristics required for a job holder is called:
• Which federal legislation requires employers to treat applicants and employees equally regardless of age?
• Regulating the activities of an organization involves which functions?
• Which document typically accompanies a shipment and lists items, quantities, and prices?
• Which exterior material is commonly used in modern caskets?
• Base molding is part of the casket ___.
• The document executed and signed by the seller and the buyer describing the items furnished, the price of those items, and the terms of payment is the:
• What is the purpose of a casket bed or mattress inside the casket?
• The part of the casket interior which folds out over the top body molding for aesthetic purposes is the
• Why is it important to maintain supplier diversity in casket inventory?
• Base molding is part of the casket which major component?
• Using a casket that comes from a source other than the funeral home providing services must be handled how?
• Which option best describes the scope of cross-functional leadership?
• Why is vendor relationship management important in funeral merchandising?
• Which elements should a funeral home marketing plan outline?
• The part of the casket hardware that covers the exposed ends of the bar is the what?
• If you are presenting casket materials and are holding one square foot of 32 oz copper, how many pounds of copper are you holding?
• Which showroom pairing illustrates effective cross-selling?
• In terms of merchandising, how does a direct cremation option differ from a traditional funeral service?
• What is cost of goods sold (COGS) and why is it important in merchandising?
• Who typically approves large inventory purchases in a funeral home?
• Hardwood caskets are made from wood from what type of tree?
• Which best describes risk management in funeral home operations?
• What is the function of a casket cap panel?
• Which practice helps ensure access to updated product lines and favorable terms in funeral merchandising?
• Which factors influence a family’s product selection in a funeral home?
• Describe the importance of public relations in managing a funeral home’s reputation.
• A revolving credit arrangement is characterized by what feature?
• The shell component of a casket can be described as which term?
• Which cost category changes in total with the level of business activity?
• A business that provides a service rather than a tangible product is called what?
• Insurance that provides monetary benefits to a business that has experienced an unforeseen peril, such as flood, fire, etc.:
• The primary way of judging the job applicant's appearance, poise, speech, etc.
• Non-ferrous casket thickness is commonly expressed in which unit?
• Which term denotes the expected asset value if a company goes out of business and is liquidated?
• Which weight is commonly used in copper caskets?
• Which statement best describes the relationship between inventory optimization and cost efficiency?
• Which option is an example of a casket interior style mentioned in the material?
• Identify cross-functional leadership in funeral home management.
• The knowledge, skills, and abilities needed for a job are described by what term?
• Which term describes insurance protecting a business after perils such as flood or fire?
• Bi-unit pricing shows separately the price of which two components?
• Which category of casket design features primarily relates to exterior appearance and construction materials?
• A component of the casket handle is the Ear.
• How might a funeral home reduce waste in inventory?
• Guiding is also known as which management activity?
• How does OSHA relate to funeral home operations?
• What is the primary purpose of a job description in funeral home management?
• Which description best defines the shell of a casket?
• Which source provides market data on the geographic location of businesses?
• What is a practical way to ensure sales interactions are ethical and not coercive?
• What is the impact of 'display lighting' on merchandising?
• What pricing method shows separately the price of services to be rendered and the price of the casket?
• Directing is also known as
• Name two exterior casket materials.
• Which data source explains where certain manufacturers are located?
• Which factor is not typically considered when families select funeral products?
• Crushed is known as a casket interior style.
• The thickness of a non-ferrous metal casket is expressed in terms of which measurement?
• Which casket type is the most expensive?
• Fundamental statements that serve as guides to management practice are known as?
• The crown and ogee are part of the casket’s exterior decorative area known as the what?
• Which concept focuses on hiring, training, and retaining staff?
• In pricing strategy, what is the function of the margin?
• In gasket design terminology, which statement is true for top-seal gasketed caskets?
• In merchandising terms, which statement describes a line?
• Masselin is an example of which type of material used in casket construction?
• In merchandising, which concept is a budget used to plan purchases and manage stock levels?
• Where is the rubber gasket used on a sealer casket generally located?
• A casket designed to display the deceased from head to foot is a
• In pricing, what term describes the amount added to the cost of a product to determine its selling price?
• Which statement best describes the outcome of ethical and compliant approach on family experiences?
• Why is maintaining price integrity important for regulatory compliance and customer trust?
• A casket made of ferrous material is classified as which of the following?
• A metal or concrete enclosure designed to protect the casket is called a/n:
• Which combination represents two common interior lining materials used in caskets?
• Which item is charged by a third party and not part of the Direct Cremation package?
• Two X's on an oversize casket width indicate an increase in width by how many inches?
• Which statement best describes the difference between retail pricing and professional or contract pricing in funeral merchandising?
• What pricing approach assigns a separate price to each component, such as casket, facilities, and automobiles?
• What data source explains where specific businesses are located?
• What is a basic principle of ethical sales in funeral service?
• Which term describes the percentage of sales that remains as profit after deducting all expenses?
• In casket merchandising, which feature category mainly signals exterior quality?
• The purpose of the Equal Employment Opportunity Act is to prevent what in the workplace?
• Which of the following describes a cloth-covered casket?
• Which item is classified as a current liability on the balance sheet?
• A gasket sealed container used as either an insert into a casket or as a shipping case?
• Which financial metric is used to assess profitability after direct costs are considered?
• What is the role of a funeral home’s marketing plan?
• Which inventory term refers to the minimum quantity of stock to reorder to prevent stockouts?
• What is a primary method for evaluating showroom display effectiveness in a funeral home?
• What does EOQ stand for and what does it help determine?
• A condition in which there is a possibility of an adverse deviation from a desired outcome that is expected or hoped for.
• When interior material is tightly stretched across the panel of the casket, this finish is described as what?
• How do full-corner gasketed caskets differ from top-seal gasketed caskets?
• Which of the following is a cross-selling strategy in showroom merchandising?
• What term describes the cemetery area containing multiple grave spaces?
• Which interior casket feature extends over the top body molding for aesthetics?
• What is the display device used to present two caskets in floor space typically occupied by one?
• Which statement best describes a line of credit that can be used repeatedly up to a borrowing limit?
• The preferred location of the selection room for accessibility and reinforcing the importance of the casket to the funeral is:
• The anticipated value of an asset upon liquidation is referred to as what?
• What is a key outcome of offering transparent pricing disclosures in funeral commerce?
• Which statement best describes the role of cost of goods sold in pricing decisions?
• The point at which total sales revenue equals total operating costs is called the break-even point.
• Which item is NOT identified as a factor to consider when choosing casket materials?
• This type of casket is made from a base material such as corrugated fiberboard or pressed wood and is covered with a layer of cloth. What is it called?
• Which item would typically be requested to verify a candidate's employment history during an interview process?
• Which of the following is considered a source of income for a funeral home?
• What term describes credit extended by one business to another to help finance distribution of producer's goods?
• EOQ stands for which term?
• An area set aside in a cemetery for several grave spaces is referred to as a:
• A method of pricing which places a price on three separate items of service such as a casket, facilities and automobiles is called ___ pricing.
• What is a fundamental principle of showroom ethics?
• What is the primary purpose of a mission or vision statement in a funeral home?
• What is the purpose of the 'Statement of Goods and Services Selected' in funeral commerce?
• Which interior style is created by padding material placed between lining and backing with subsequent stitches forming small raised puffs?
• What is the purpose of a catalog or product brochure in funeral merchandising?
• What does the FTC Funeral Rule require regarding price disclosures?
• How should a manager respond to a family inquiry about embalming services while selling merchandise?
• Developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction describes which management function?
• A source of market data that compiles population statistics with regard to distribution of population by region, etc
• Which level of the funeral home is recommended for the selection room to optimize accessibility and reinforce the importance of the casket?
• How can a showroom display support compliance with the Funeral Rule?
• Pricing psychology in merchandising refers to what?
• Insurance that protects a firm against claims that its product caused bodily injury or property damage?
• Which of the following is a major content area covered in the NBE Management and Merchandising section?
• The width increase per X in oversize caskets is how many inches?
• A source of market data that compiles population statistics with regard to distribution of population by region, etc
• What is the difference between a 'line' and a 'feature' in merchandising terms?
• Trade credit is primarily used to finance what stage of business activity?
• Which arrangement demonstrates cross-selling in showroom merchandising?
• The part of the handle which is attached to the casket is the:
• What is the function of casket hardware such as handles and brackets?
• The process of coating ferrous metal with zinc is
• What term describes revenue minus cost of goods sold?
• Why is digital marketing important for funeral merchandising?
• The base molding is a part of the casket
• Any pricing method would be based on:
• Which practice supports ethical and compliant family interactions while discussing services?
• The body of the casket includes the
• Which of these items is not a part of the Direct Cremation package yet is added to the final bill?
• What is an example of a key ethical dilemma in funeral sales?
• Which document initiates a purchase by specifying items, quantities, and delivery dates?
• Why is continuing education important for management and merchandising staff in funeral service?
• Which term describes safety stock?
• Which concept is used to determine the optimal order quantity to minimize total inventory costs?
• Which statement about COGS is true?
• Which duty is typical for a funeral home manager regarding staff?
• Which of the following is not a hardwood used in casket construction?
• A qualification that is absolutely necessary for the job is called what?
• What does ABC analysis involve in inventory management?
• Which data source provides geographic locations of manufacturers?
• A plan that provides inducements to potential purchasers of products and services is best described as?
• Which statement best describes the basis for pricing methods in funeral service?
• What is break-even point in a funeral home context?
• The wedge-shaped portion of the cap of the casket at each end of the crown is called which term?
• The base molding is part of which portion of the casket?
• Which interior style is defined by placing padding between a lining and backing with stitches forming small raised puffs?
• The quantity to be purchased which minimizes total costs.
• A business that purchases finished goods for resale
• A gasket sealed container used as either an insert into a casket or as a shipping case is
• What is a primary purpose of displaying products by category in a showroom?
• Cross-merchandising in a showroom context is best described as?
• What term describes the obtaining and maintaining of a satisfactory workforce?
• Product liability insurance protects against claims arising from what?
• A gathered type of casket interior produced on a sewing machine with multiple needles is called what?
• Which statement best describes gross margin?
• Which term describes the cost of goods sold as a percentage of net sales?
• Which interior lining material is NOT listed among the common options in the source material?
• Masselin is an example of which type of material used in casket construction?
• What is a practical approach to ensure ethical behavior in sales presentations?
• How does proper product knowledge impact family satisfaction?
• In a sealer casket, the rubber gasket is generally located between which parts?
• A pricing procedure which places a price on each and every item of service and merchandise is referred to as which method?
• Which of the following is not a material used in the construction of a burial vault?